Frequently Asked Questions

We provide comprehensive medical care, dental services, and behavioral health services for patients of all ages — all under one roof.

Our main clinic is at 753 East Travis, La Grange, TX 78945. We also have affiliations with over 140 hospitals across all 50 states for specialized care.

Monday through Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 12:00 PM. We are closed on Sundays.

Call us at (877) 768-1101, email support@tejashealth.org, or visit our Contact Us page.

You can request an appointment online through our Appointments page, call us at (877) 768-1101, or use the Patient Portal if you're an established patient.

We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations and no-shows may be subject to a missed appointment fee.

We reserve a limited number of same-day slots for urgent needs. Call us as early as possible to check availability.

We accept Medicaid, Medicare, and most private health insurance plans. Contact your insurance provider to verify coverage, or call our billing department for assistance.

Absolutely. We offer a sliding fee scale based on your family size and income so that everyone can access affordable healthcare.

Complete a financial assessment form and provide documentation of your household income and family size. Your fee is then adjusted based on federal poverty guidelines. Assessments are reviewed annually.

We accept cash, checks, debit cards, and major credit cards. Payment plans may be available for patients who need them.

Call us or request an appointment online. Our team will help you choose a provider, transfer your records, and get set up in our system.

Photo ID, insurance card, list of current medications, immunization records, and any relevant medical records from your previous provider. Arrive 15 minutes early.

Yes! Our referral specialists will handle the paperwork to request and transfer your records from your previous provider.

It's a secure online system where you can view your health records, test results, request prescription refills, message your care team, and manage appointments — all from your computer or smartphone.

Ask our front desk staff to set up your account at your next visit, or call us at (877) 768-1101. You'll receive a secure login once your account is created.