Terms & Conditions

1. Introduction

Welcome to Tejas Health Care ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of the Tejas Health Care website located at tejashealthcare.org (the "Website"), our patient portal, and any related services, features, content, applications, or materials offered through the Website (collectively, the "Services").

By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Website or Services. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.

2. Medical Disclaimer — No Medical Advice

THE INFORMATION PROVIDED ON THIS WEBSITE IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. The content on this Website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. If you think you may have a medical emergency, call your doctor or 911 immediately. Tejas Health Care does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Website.

Reliance on any information provided by Tejas Health Care, our employees, or others appearing on the Website at our invitation is solely at your own risk. Telemedicine, electronic communications, and patient portal interactions are not a substitute for in-person medical evaluation and treatment when clinically necessary.

3. Patient Portal Terms of Use

Access to the Tejas Health Care Patient Portal ("Portal") is provided to established patients of Tejas Health Care. By using the Portal, you agree to the following additional terms:

• Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.
• Accurate Information: You agree to provide accurate, current, and complete information about yourself and your medical history. You are responsible for updating your information as necessary.
• Appropriate Use: The Portal is intended for non-emergency communications only. Do not use the Portal for urgent medical matters. For emergencies, call 911 immediately.
• Communication: Messages sent through the Portal may become part of your permanent medical record. We reserve the right to include Portal communications in your medical file.
• Response Times: While we strive to respond promptly to Portal messages, we cannot guarantee immediate responses. Standard response time is within 1–2 business days.
• Termination: We reserve the right to suspend or terminate Portal access at any time, for any reason, including violation of these Terms or the termination of the patient-provider relationship.

4. Appointment Scheduling & Cancellation

Appointments may be requested through our Website, patient portal, or by telephone. All appointments are subject to availability. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, provider availability, or patient safety concerns.

• Cancellation Policy: We require at least 24 hours' notice for appointment cancellations or rescheduling. Late cancellations or no-shows may be subject to a missed appointment fee.
• Late Arrivals: Patients arriving more than 15 minutes late to their scheduled appointment may be asked to reschedule.
• Insurance Verification: It is your responsibility to verify that Tejas Health Care accepts your insurance plan prior to your appointment. We recommend contacting your insurance provider to confirm coverage and any applicable co-pays or deductibles.

5. Payment & Billing Terms

Tejas Health Care accepts Medicaid, Medicare, and most private health insurance plans. For patients without insurance coverage, we offer a sliding fee scale based on family size and household income. The following billing terms apply:

• Payment Responsibility: You are responsible for all charges for services provided. Co-payments and deductibles are due at the time of service unless other arrangements have been made in advance.
• Insurance Claims: As a courtesy, we will submit claims to your insurance provider. However, ultimate responsibility for payment rests with you. If your insurance denies a claim, you may be responsible for the full amount.
• Sliding Fee Scale: Eligibility for our sliding fee scale requires completion of a financial assessment and submission of income verification documents. Sliding fee determinations are reviewed annually.
• Outstanding Balances: Accounts with outstanding balances beyond 90 days may be referred to collections. We encourage patients to contact our billing department to discuss payment plan options before their account becomes delinquent.
• Billing Disputes: If you believe there is an error in your bill, you must notify our billing department in writing within 60 days of the billing date. We will investigate and respond to your dispute within 30 days.

6. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the property of Tejas Health Care or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

"Tejas Health Care" and the Tejas Health Care logo are trademarks and service marks of Tejas Health Care. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners. You may not use, reproduce, distribute, modify, create derivative works of, publicly display, or in any way exploit any of the content, in whole or in part, without our prior written consent.

You may download or print a single copy of the content for your personal, non-commercial use, provided you keep intact all copyright and other proprietary notices. Any other use of the content is strictly prohibited.

7. User Conduct & Prohibited Uses

You agree not to use the Website or Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Services. Prohibited activities include, but are not limited to:

• Attempting to gain unauthorized access to the Website, other user accounts, or any computer systems or networks connected to the Website.
• Transmitting any viruses, worms, defects, Trojan horses, or other items of a destructive nature.
• Using the Website to harass, abuse, defame, stalk, threaten, or otherwise violate the legal rights of others.
• Uploading or transmitting any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Using any robot, spider, scraper, or other automated means to access the Website for any purpose without our express written permission.
• Collecting or harvesting any personally identifiable information from the Website.

8. Third-Party Links & Resources

The Website may contain links to third-party websites or resources that are not owned or controlled by Tejas Health Care. We provide these links solely as a convenience to you. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. By using the Website, you expressly relieve Tejas Health Care from any and all liability arising from your use of any third-party website.

We encourage you to review the terms and conditions and privacy policies of any third-party websites or services that you visit. Inclusion of any linked website does not imply approval or endorsement of the linked website by Tejas Health Care.

9. SMS & Text Messaging Communications

Tejas Health Care may offer the ability to receive appointment reminders, health alerts, and other communications via SMS text messaging. By providing your mobile phone number, you consent to receive SMS messages from Tejas Health Care. A separate SMS Privacy Policy is available on our Website that details how your mobile information is used and protected. You may opt out of SMS communications at any time by replying "STOP" to any message you receive from us. Message and data rates from your mobile carrier may apply.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TEJAS HEALTH CARE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR SERVICES.

WITHOUT LIMITING THE FOREGOING, TEJAS HEALTH CARE'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE WEBSITE OR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU, IF ANY, TO TEJAS HEALTH CARE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

11. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TEJAS HEALTH CARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Tejas Health Care does not warrant that the Website will be uninterrupted, timely, secure, or error-free; that the results that may be obtained from the use of the Website will be accurate or reliable; or that any errors in the Website will be corrected. We make no warranties regarding the accuracy, completeness, currency, or reliability of any content available through the Website.

12. Indemnification

You agree to defend, indemnify, and hold harmless Tejas Health Care, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorneys' fees) arising from: (a) your use of and access to the Website or Services; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your use of the Website caused damage to a third party.

13. Privacy & Protected Health Information

Your privacy is important to us. Our collection, use, and disclosure of your personal information and protected health information (PHI) is governed by our Privacy Policy and our Notice of Privacy Practices, available on our Website. By using our Services, you acknowledge that you have read and understand our Privacy Policy. As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws regarding the protection of your medical information.

14. Children's Privacy & Parental Consent

The Website is not intended for use by children under the age of 13 without parental supervision. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so that we may take steps to remove such information. For patients under the age of 18, a parent or legal guardian must provide consent for treatment in accordance with Texas law.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Travis County, Texas, for any disputes arising out of or relating to these Terms or your use of the Website or Services. Any claim or cause of action arising out of or related to the use of the Website or these Terms must be filed within one (1) year after such claim or cause of action arose.

16. Severability & Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The failure of Tejas Health Care to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Tejas Health Care.

17. Entire Agreement

These Terms, together with our Privacy Policy, SMS Privacy Policy, and Notice of Privacy Practices, constitute the entire agreement between you and Tejas Health Care with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Tejas Health Care.

18. Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions, please contact us at: